Bug 2959

pb2017 and pb2019 licence 23 September, 2021

Claudio Burns
01 July, 2019
Product: PowerBuilder Category: Installation
Version: 2019 Build:
Classification: Issue Publishing: Public
Priority: P3
Status: Closed Reason: NO RESPONSE
Claudio Burns 23 September, 2021
#12
You can close this ticket.
Thank you
Claudio
Kacie Chen @Appeon 23 September, 2021
#11
Hi Claudio,

Based on our policy we have made 3 different attempts to contact you and determine if this ticket has been solved, unfortunately we did not get any response and we proceed to close it. 
 
If you consider this issue is still not fixed please, contact us.

Regards,
Kacie
Kacie Chen @Appeon 10 September, 2021
#10
Hi Claudio,

We have been trying to keep in touch with you to find out about the resolution of this issue, we would like to continue with our support but without more information, we are in the need to close it in the next 3 working days according to our internal help support policy, but please remember you can always open a new ticket.   

Regards,
Kacie
Kacie Chen @Appeon 24 August, 2021
#9
Hi Claudio,

I'm just touching base with you about this ticket.
Please let us know if there is something else we can do in order to keep supporting you. 

Regards,
Kacie
Kacie Chen @Appeon 09 August, 2021
#8
Hi Claudio,

I would like to check with you if the response provided has been helpful enough to resolve your case. If so, can we proceed to close the ticket?
Otherwise, do let us know if we can provide you with any further assistance and keep in mind that you are always welcome to open another ticket in case you need it. 

Regards,
Kacie
Kacie Chen @Appeon 21 July, 2021
#7
Hi Claudio,

Please not that starting from PowerBuilder/InfoMaker 2017 R3 MR 1951 (and PowerBuilder/InfoMaker 2019 R3 GA), one user account can log into more than one version on the same machine simultaneously, just like logging into the multiple instances of the same version no matter whether it is an Offline license or an Online license.

Any problems please let us know.

Thanks,
Kacie
Chris Pollach @Appeon 02 July, 2019
#6
Hi Claudio;

  Sorry for the confusion. Yes, off-line licenses are very restrictive. You can flip them back & forth but then you would have to "deactivate" the current one first before activating the other IDE (which is a very precise operation). Failing to follow this procedure or encountering a "hiccup" during deactivation could easily render your current IDE inoperable. The other issue could be the limitation of the number of times that you can deactivate / re-activate.

  My suggestion would be to think about converting to an "On-Line" license so that you can easily have both IDE's accessible.

Note: If you want to use PB2019 "Universal" edition with the new C# SnapDevelop features - you will need internet access as the installer will want to bring down .Net Core, SnapObjects, NuGet packages, etc pieces that are needed for the C# IDE to work properly.

Regards ... Chris
Claudio Burns 02 July, 2019
#5
Hi Chris, when I asked my question the 06/19/2019 about having both version of pb on the same PC i clearly specified i had an offline license.
I don't want an online licence because I had a bad experience with a development pc hooked on the internet.
No matter the antivirus or the firewall you install somebody always finds a way to get to your pc and screw everything up.  
So you, and Govinda say I am stuck to using the activate/deactivate function on the IDEs. 
Why don't you suggest to the bosses to use the licence on the first run IDE?
I have to test my apps a lot on pb2019 before upgrading my custumers to the new runtime and I am going to loose a lot of time using the activate/deactivate routine.

Question can I use the same deactivation / activation request / response file multiple times? 
It can speed things up plus less chance to screw everything up.

TIA
Claudio Burns
Chris Pollach @Appeon 02 July, 2019
#4
Hi Claudio;

  I was referring to ONLINE licensing not offline. Govinda is correct.

Regards ... Chris
Govinda Lopez @Appeon 01 July, 2019
#3
Hi Claudio,

Unfortunately the offline license doesn't work that way. What Chris meant to say is that you can activate the offline license is one IDE at a time. Since that license has already been used by 2017, you do need to deactivate it and activate it back on 2019.

Following is the documentation about offline licenses: https://www.appeon.com/support/documents/appeon_online_help/pb2019/appeon_license_user_guide/ch01s02.html

and the instructions on how to apply them: https://www.appeon.com/support/documents/appeon_online_help/pb2019/appeon_license_user_guide/ch03s02.html


Regards,
Claudio Burns 01 July, 2019
#2
I know that the offline license applies only to One IDE at a time but Chris Pollach told me that i could use the same offline licence for both IDEs as long I used only one at the time. Now how can I activate the 2019 offline IDE? I have apps in pb2017 that  i need to test under pb2019 a lot before i can upgrade my costumers to the pb2019 runtime.  So I think the offline licence should apply to both IDEs as long as only one is running at one time.
Now How can I do that without having to disactivate and activate  the 2 IDEs?

TIA 
Claudio
Govinda Lopez @Appeon 01 July, 2019
#1
Hi Claudio,

The offline license applies only to One IDE at a time. So, in this case, you would need to use the online license instead.


Regards,
Claudio Burns 01 July, 2019
I have a pc with Pb2017 installed on which i have already applied the renewal licence.
I have installed pb2019 on the same pc (win8.1 x64) but on a diferent folder (ie Appeon2019).
When I run pb2019 it comes up with the login screen or to activate the offline licence.
How can i do that? Shouldn't the license i applied on pb2017 cover both 2017 and 2019 versions?

Waiting for a prompt reply
TIA
Claudio Burns
OS:
Windows 8
Platform:
All
Database Type:
Database Version: